Service Delivery Policy
Last updated: 19 October 2026 (draft)
1. What we deliver
Ad Flow Pilot delivers digital products only: video ads (MP4 files), their language versions, and the ad copy that goes with them. Nothing is shipped physically, and there are no shipping charges.
2. How you receive it
- Credits are added to your account as soon as your payment is confirmed, usually within a few minutes. Your GST invoice is emailed to you and available in your account.
- Ads are delivered in your Ad Flow Pilot account, where you can play and download them. Download links are private and expire after about an hour; open your account to get a fresh link.
- Ads appear in your account as soon as they are ready, for you to review and work on. We do not send an email for each ad.
3. How long it takes
Ads are made after you approve them. We aim to deliver most ads within 24 hours of approval, and many are ready much sooner. This is not a guarantee: making an ad depends on third-party AI and processing providers, and the time depends on the kind of ad, its length, the number of languages and how busy the service is. Ads that start with still frames wait for your approval of those frames. In some cases an ad cannot be delivered at all. When that happens you are not charged for it: its credits go back to your account automatically.
4. If something goes wrong
If an ad fails for technical reasons and no ad is delivered, the credits come back to your account automatically (see our Refund & Cancellation Policy). If credits don't appear after payment, or an ad doesn't appear, write to support@adflowpilot.com.
5. Keeping your ads
Finished ads stay in your account for 3 months. Download them to keep them longer.
6. Where we deliver
At launch, Ad Flow Pilot is offered online to businesses in India. Prices are in Indian rupees. We plan to offer it in other countries later, and will update this policy when we do.