Terms of Service

Last updated: 19 October 2026 (draft)

1. About us

Ad Flow Pilot ("Ad Flow Pilot", "we", "us") is an online service that makes video ads from your product information. It is run by Veda Smart E-Commerce Solutions Private Limited, a company incorporated in India on 28 March 2024 (CIN U46901GJ2024PTC150048, RoC Ahmedabad), with its registered office at Ground Floor, Shop No. 11, Vraj Icon, Block No. T44, Santkawnar Colony, Vadodara, Gujarat 390006, India.

2. Agreeing to these terms

By creating an account, buying a credit pack or using Ad Flow Pilot at adflowpilot.com, you agree to these Terms, our Privacy Policy, our Refund & Cancellation Policy, our Service Delivery Policy and our Acceptable Use & AI-Generated Content Policy. If you use Ad Flow Pilot for a business, you confirm you are allowed to accept these Terms for that business.

3. Who can use Ad Flow Pilot

You must be at least 18 years old and able to enter a binding contract under Indian law. Ad Flow Pilot is a business tool and is meant for use by businesses and professionals.

4. Your account

Keep your login details private. You are responsible for everything done through your account. Tell us at support@adflowpilot.com straight away if you think someone else has used it.

5. How the service works

• You add your product (a product page link, photos, your brand details). We build a product record that you can check and edit.
• We suggest ad ideas. You pick one, check the script, lines and on-screen text, and approve it before anything is made.
• You confirm any claim the ad makes about your product (for example a price, a feature or a result). We show only claims you have confirmed.
• After you approve, our system makes the ad using AI models and our own post-production steps (voice, music, captions, effects, end card), and delivers it in your account.
• For some ads we first show you still frames of your product, and the video is made only after you approve them.

6. Credits, packs and prices

• You pay for Ad Flow Pilot by buying a one-time credit pack. Prices are in Indian rupees and include GST. We issue a GST invoice for every purchase.
• Packs: Teaser, Trailer, Short Film, Feature, Blockbuster and Director's Cut. The credits in each pack, any bonus credits, and the price are shown on our Pricing page at the time you buy. Bonus credits have the same validity as the pack they come with.
• Credits are used when you send an approved ad to be made. The Pricing page shows how many credits each kind of ad uses.
• Credits are valid for: Teaser, Trailer and Short Film — 30 days; Feature and Blockbuster — 60 days; Director's Cut — 12 months, each from the date of purchase. Credits that are not used in that time expire.
• Credits have no cash value, cannot be exchanged for money, and cannot be transferred to another account.
• A pack is a single payment. It does not renew automatically.
• Prices shown before and during our launch are launch prices and may change when Ad Flow Pilot fully launches.
• We may change prices or packs for future purchases. A change never affects a pack you have already bought.

7. When an ad fails

If an ad cannot be made because of a technical failure on our side or our providers' side, and no ad is delivered, the credits for that ad go back to your account automatically. Steps before the video is made are never charged if they fail. A failed delivery is different from an ad you are not happy with: how an AI model interprets an approved script and workflow is outside our control, and is not a failure. Details are in our Refund & Cancellation Policy.

8. What AI-made ads can and cannot do

Ad Flow Pilot uses AI models. AI output can contain mistakes: an odd movement, a small visual glitch, a wrongly drawn detail, or a pronunciation that is not quite right. We check every ad with automatic quality checks, but we do not promise that any ad will be free of such mistakes, or that an ad will bring you a particular number of sales, views or results. Please watch every ad before you publish it. You can report a problem through the feedback option in your account.

9. Your content

• "Your content" means everything you give us: product links, photos, logos, business place photos, scripts, brand details, and the text you approve.
• You keep all rights you have in your content.
• You give us permission to use your content only to provide Ad Flow Pilot to you: to store it, analyse it, send it to our AI and processing providers, and make and deliver your ads. We do not use your content in our public examples or marketing without your written permission.
• You confirm that you own your content or have permission to use it, and that using it in an ad does not break anyone else's rights. For photos of a business place, you confirm (with the tick box at upload) that you own the photos or have the right to use them, and that they show your own business.
• If an image contains another company's logo or mark, we show it to you and you choose to drop, crop, cover or keep it. If you choose "keep", you are responsible for having the right to show it.

10. Who owns the ads you make

As between you and us, once you have paid for an ad, you may use it for any lawful purpose, including paid advertising, on any platform, without paying us more. We do not claim ownership of your finished ads. Some parts of an ad — such as preset presenter avatars, music and our template designs — are licensed to you for use within that ad, and not separately.

11. Your use of the ads

You are responsible for how and where you publish your ads, and for following the law and the rules of each platform (for example the ASCI Code for advertising in India, and each platform's rules on AI-generated content). See our Acceptable Use & AI-Generated Content Policy.

12. Our service

Ad Flow Pilot, its software, templates, effects, designs, brand and website belong to us or our licensors. You may not copy, resell, reverse-engineer or build a competing service from it. We may improve or change features. If we stop offering Ad Flow Pilot altogether, we will tell you at least 30 days in advance by email.

13. Keeping your files

We keep your finished ads and renders for 3 months, and your product library while your account is active. Download any ad you want to keep. Our Privacy Policy explains all retention periods.

14. Suspending or closing an account

• You can close your account at any time by writing to support@adflowpilot.com. Unused credits are not refunded when you close an account. Download any ads you want to keep first.
• We may suspend or close an account that breaks these Terms or our Acceptable Use Policy, that we reasonably believe is being used for fraud or illegal activity, or where the law requires us to. Where we can, we tell you first and give you a chance to fix the problem.
• When an account is closed, we delete its product library, brand kit and finished ads within 30 days, except records the law requires us to keep (for example invoices and tax records).

15. Limits on our liability

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16. Indemnity

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17. Changes to these Terms

We may update these Terms. We will show the date of the latest version at the top and email you about important changes before they take effect. If you keep using Ad Flow Pilot after that, the new Terms apply.

18. Law and courts

These Terms are governed by the laws of India. The courts at Vadodara, Gujarat have exclusive jurisdiction.

19. Grievances and contact

Grievance Officer: Kamal Khatri · support@adflowpilot.com. Postal address: as in the footer. We acknowledge every grievance within 24 hours and aim to resolve it within 15 days.